Related skills
looker b2b saas fintech databricks qualtrics📋 Description
- Design and implement user research methods (interviews, surveys, VoC).
- Conduct qualitative and quantitative research on CX and competitive dynamics.
- Lead segmentation, personas, and win/loss analysis.
- Analyze and synthesize customer and market feedback to inform product strategy.
- Build dashboards and reporting tools to monitor key metrics.
- Own exec-ready outputs including briefings and quarterly insights for leadership.
🎯 Requirements
- 8+ years in customer insights, user research, market research, or consulting.
- Experience in fintech/payments or B2B SaaS; top consultancies considered.
- Expertise designing and executing research (interviews, surveys, data analysis).
- Strong analytical skills to synthesize qualitative/quantitative data into recommendations.
- Experience standing up new processes in fast-moving, ambiguous environments.
- Proficiency with Qualtrics/Typeform and BI platforms (Looker/Databricks).
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