Related skills
data analysis sql python process improvement stakeholder management📋 Description
- Lead strategic projects to improve customer experience for Business Account product.
- Review tickets submitted by clients to identify CX factors affecting experience.
- Use SQL and Python to derive trends and actionable insights from data.
- Collaborate with Product, Engineering, and CS to boost product performance and CX.
- Design and implement process improvements to reduce customer pain points.
- Prepare and present recommendations to senior management and stakeholders.
- Handle special projects and deep-dives on issues identified by leadership.
🎯 Requirements
- Bachelor's degree in Business, Finance, Technology, or related field.
- 6-8 years of experience in fast-growing tech startup, top-tier strategy/management consulting, or equivalent.
- Strong analytical and problem-solving skills; proficient in SQL and Python.
- Strong communication; able to synthesize and present complex information simply.
- Proven ticket analysis, customer metrics, and process improvement experience.
- Exceptional stakeholder management and influencing skills.
- Highly resilient and adaptable in a fast-paced, high-growth environment.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!