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data analysis leadership cross-functional📋 Description
- Build, mentor, and scale a team of verification specialists servicing the enterprise mortgage customer base
- Serve as a company and product expert, representing the team and its service externally to customers
- Proactively manage the customer feedback loop, fielding requests and translating them into impactful solutions
- Develop and implement robust frameworks and processes to meet and exceed customer standards
- Design and facilitate training programs on quality protocols, workflows, product offerings, and customer personas
- Identify and spearhead product and operational improvements with Product, Engineering, and Customer Success teams
🎯 Requirements
- 7+ years of management experience in operations or related production field
- 5+ years in a people management role
- 2+ years leading projects or peers to achieve common goals
- Proven experience building, scheduling, managing and scaling high-performing teams
- Excellent written and verbal communication; ability to establish relationships with reports, peers, executives and clients
- Data-driven problem solving and mentorship to develop talent and improve performance
🎁 Benefits
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive compensation and advancement opportunities
- 100% medical, dental and vision coverage
- Unlimited PTO policy
- Monthly wellness stipend
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