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data analytics compliance saas ai payroll📋 Description
- Lead Payroll Care Team (Tier 1/2, Tax Ops) for end-to-end payroll.
- Own talent pipeline from Core Experience to Payroll; define apprenticeship path.
- Set performance standards and maintain quality for payroll support.
- Be the senior payroll voice inside Homebase for feedback and escalations.
- Partner with Payroll Product/Engineering on roadmap and readiness.
- Drive AI-powered payroll support and coach teams on AI usage.
🎯 Requirements
- 8+ years in customer support or payroll ops.
- 4+ years managing frontline/tiered teams.
- Deep expertise in multi-state payroll, tax ops, and compliance.
- CPP/FPC or equivalent payroll credential preferred.
- Track record building scalable training programs.
- Experience scaling support in high-growth SaaS.
- P proven ability to improve CSAT, resolution time, and quality.
- Demonstrated ability to retool workflows with AI or automation.
🎁 Benefits
- Stock options + 401(k) with 4% match
- Medical, dental, and vision plus FSA options
- Flexible PTO, holidays, and focus weeks
- AI tools access for builders
- Up to 12 weeks paid parental leave
- Life insurance and disability coverage
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