Related skills
crm data analytics customer success salesforce saas📋 Description
- Lead and scale a high-performing CS team across Southern Europe.
- Own regional portfolio health, growth, and customer outcomes.
- Drive adoption of UGC and Social Commerce strategies.
- Translate market insights into actionable client success plans.
- Partner with Product, Engineering, and Marketing for feedback loops.
- Champion client value and revenue retention with expansion focus.
🎯 Requirements
- 8+ years in customer success, account management, or strategic consulting.
- 3+ years direct people management experience.
- Bachelor’s degree required; MBA or advanced degree preferred.
- Deep familiarity with digital marketing, ecommerce, CRM, or AI-driven solutions.
- Strong executive presence and stakeholder management.
- Experience with data analytics tools (Salesforce, Gainsight) to drive performance.
🎁 Benefits
- Hybrid work in Paris, France
- Lead a regional SaaS CS team
- Work with global brands and retailers
- Focus on customer outcomes and growth
- Inclusive, diverse, EEO workplace
- Great Place to Work recognition
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Business & Management Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!