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crm customer success salesforce data ai📋 Description
- Own the results, strategy, and hiring for the Mid-Market segment.
- Design systems, playbooks, and AI-enabled workflows for CVPs.
- Build and inspire a high-caliber, autonomous team of specialists.
- Lead scalable operating rhythms and performance management.
- Collaborate with Sales, Product, AI, and Delivery to align priorities.
🎯 Requirements
- 3–6 years leading teams in high-growth ops, CS, or services.
- Proven leadership for performance, growth, and engagement.
- Architecture-level leadership; scalable systems for hundreds/thousands of customers.
- Track record leading teams through major operating-model changes.
- Developmental people leader; coach and develop autonomous teams.
- CRM/CSM proficiency with Salesforce and Gainsight.
🎁 Benefits
- Time off: 27 days holiday plus 5 extra days.
- Health & Wellness: private medical, life insurance, gym, wellness resources.
- Hybrid work: office three days/week; monthly in-person for Coaches.
- Work-from-anywhere: up to 10 days/year.
- Space to connect: weekly catch-ups and stocked kitchen.
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