Related skills
data analysis ai cross-functional collaboration leadership operations📋 Description
- Lead and develop Operations Managers and teams with a hospitality-driven culture.
- Translate leadership priorities into clear operational plans and aligned KPIs.
- Drive metrics (CSAT, service levels, FCR); identify trends and improve efficiency.
- Champion hospitality across Membership Services for trust-building member interactions.
- Partner cross-functionally with Product, Engineering, Logistics, and People Ops to improve the end-to-end member journey.
- Identify and implement process, tooling, and workflow improvements using data.
🎯 Requirements
- 5–8+ years in customer service or membership operations with 2–4+ years managing managers.
- Proven ability to translate strategy into execution, driving improvements in performance.
- Strong leadership and coaching skills with a track record of developing leaders.
- Experience in fast-paced, high-growth environments balancing tactical and strategic work.
- Data-driven mindset to analyze metrics, identify trends, and drive insights.
- Excellent cross-functional collaboration and ability to influence stakeholders.
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