Senior Manager, Member Engagement & Optimization

Added
30 minutes ago
Type
Full time
Salary
Salary not provided

Related skills

analytics outreach machine learning telemarketing segmentation

📋 Description

  • Own member engagement strategy across channels, including telemarketing and live agent outreach.
  • Design end-to-end engagement journeys to improve activation and follow-through.
  • Build segmentation, messaging, and channel strategies for Medicare Advantage, Medicaid, ACA populations.
  • Partner with Analytics, ML/AI, and operations to improve targeting and reporting for telemarketing performance.
  • Help shape predictive models and ML-driven recommendations to prioritize outreach and improve targeting.
  • Lead A/B testing and optimization across messaging, scripts, timing, and channel mix.

🎯 Requirements

  • 6-10+ years in healthcare marketing or member engagement strategy.
  • Experience designing engagement programs in payer/health plan environments.
  • Deep understanding of member behavior in regulated, high-friction journeys.
  • Telemarketing or live agent engagement experience driving conversions.
  • Strong marketer with judgment on messaging, testing, and performance.
  • Experience partnering with analytics/ML teams to improve targeting.
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