Lead day-to-day contact center ops across inbound, outbound, and digital channels
Drive SLA performance across speed to answer, resolution time, CSAT
Optimize workforce planning, scheduling, and capacity forecasting
Develop and coach managers and frontline leaders
Partner with Product, Tech, Security, and Airport Ops to fix issues

🎯 Requirements

7+ years in complex call center or customer support leadership
3+ years leading managers or multi-site teams
Scaling high-growth or tech-enabled support ops with improved metrics
Workforce management, forecasting, and contact center analytics
Leveraging CRM systems, ticketing platforms, QA tools, and automation
Building structure in ambiguous or evolving environments
Executive-level communication and stakeholder management

🎁 Benefits

Comprehensive healthcare and family-building benefits
Flexible time off and wellness stipend
Catered lunches and fully stocked kitchens
401(k) with employer match and CLEAR Plus membership

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