Related skills
security cloud itil network data center📋 Description
- Proactively monitors and drives client service delivery.
- Manages client incidents; investigates and resolves escalated issues.
- Runs Managed Services Operations aligned with SMSO; delivers outcomes.
- Ensures maximum uptime; plans resources to meet service levels.
- Provides ongoing service improvement post handover; engages with clients.
- Tracks performance across channels; analyzes metrics and resolves issues.
🎯 Requirements
- Bachelor’s degree in IT, Computing, or related field.
- ITIL certification desirable.
- Advanced coaching and mentoring of engineering teams in IT services.
- Continual service improvement via automation and processes.
- Experience in organizational change management (transformational).
- Experience across network, cloud, security, and data center domains.
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