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crm payments collections regulatory compliance delinquency_management📋 Description
- Stand up core loan operations for a new product.
- Lead 0→1 operational build for a non-prime installment product.
- Design workflows for customer service, delinquency, and account maintenance.
- Build SOPs across all operational functions.
- Hire and manage staff for initial and growing volumes.
- Ensure compliance, scalability, and a high-quality customer experience.
🎯 Requirements
- 5–8 years in consumer lending operations, servicing, or collections.
- Experience with installment loans or personal loans.
- Led customer service and/or collections teams.
- Familiarity with loan servicing platforms, dialers, CRM, and payments.
- Strong cross-functional collaboration with Product, Risk, Legal, Eng.
- Strong analytical skills and KPI development.
🎁 Benefits
- Comprehensive medical, dental, and vision coverage.
- 20 PTO days + 11 paid holidays.
- 401(k) with company match.
- Student loan and tuition reimbursement.
- Commuter assistance.
- Parental leave (maternal + paternal).
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