Related skills
documentation notion zendesk knowledge management policy implementation📋 Description
- Lead and grow a team across knowledge management, training, and policy.
- Set and own documentation standards for T&S and CX, incl. SOPs.
- Lead policy implementation end-to-end from intake to launch.
- Make the team's work visible to leadership with cadences.
- Serve as a strategic partner to senior leaders across T&S and CX.
- Deliver on active commitments while shaping longer-term direction.
🎯 Requirements
- 10+ years in Trust & Safety operations or policy operations.
- 3+ years managing IC teams, developing talent.
- Experience building or restructuring an operational function with standards.
- Experience owning governance of content/knowledge programs.
- Residence in SF Bay Area or willingness to relocate.
- Strong stakeholder management with senior leaders.
🎁 Benefits
- Relocation assistance may be available.
- Equity and benefits package.
- Impact across Discord's Trust & Safety org.
🚚 Relocation support
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