Related skills
notion zendesk knowledge management help center documentation standards📋 Description
- Lead and develop a team across knowledge management and content operations.
- Define documentation standards for Trust & Safety and CX.
- Lead end-to-end policy implementation with cross-functional teams.
- Make the team's work visible to leadership and partners.
- Serve as a strategic counterpart to senior leaders across T&S and CX.
- Deliver on active commitments while setting longer-term direction.
🎯 Requirements
- 10+ years in Trust & Safety, policy ops, or related field.
- 3+ years managing teams of ICs.
- Experience building/restructuring an operational function with standards.
- Experience governing cross-functional content/knowledge programs.
- Strong knowledge translating T&S policies into enforcement.
- Experience with BPO enablement, training, and workflow docs.
🎁 Benefits
- Relocation assistance may be available.
- On-site role in the San Francisco Bay Area.
- Opportunity to lead a strategic L&I function across the org.
- Shape documentation standards and policy execution.
- Collaborate with Product Policy, Product Ops, and Safety Eng.
- Leverage AI tools to improve output and scale.
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