Related skills
salesforce content strategy confluence ai knowledge management📋 Description
- Define the long-term vision for AI-enabled KM across Patient Services
- Lead AI-powered KM tools: LLM content, intelligent search, freshness workflows
- Build real-time knowledge surfaces for frontline agents to reduce handle time
- Partner with Product & Tech to integrate KM into agent tools and self-service
- Assess AI/ML landscape for content improvements & compliance monitoring
🎯 Requirements
- 7+ years in KM or content strategy; 3+ years leading teams
- Experience leading AI-forward KM initiatives with LLM tooling
- Own KM strategy, governance, and content lifecycle
- Editorial/written comms for regulatory changes
- Experience with Guru, Confluence, Salesforce Knowledge
- Data-driven: KPIs, content performance, translate insights into action
🎁 Benefits
- Remote and hybrid-friendly work options
- Shape AI-enabled KM in healthcare
- Collaborative cross-functional team culture
- Onsite travel during onboarding and ongoing
- Equal opportunity employer
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