Related skills
okta saas ai itsm msp📋 Description
- Lead and mentor IT team; build service automators with user-centric focus.
- Direct internal team and MSP; manage cloud-first stack (SaaS, Okta, Intune, Jamf).
- Architect data-driven ops; use telemetry and RCA to drive real-time resources and automation.
- Partner cross-functionally; ensure compliant, auditable IT operations aligned with business.
- Escalation point for complex issues; lead root-cause analysis and durable fixes.
- Participate in on-call schedule.
🎯 Requirements
- 8+ years in IT Ops/Engineering; scaling IT in cloud-first, regulated env.
- Cross-platform support (Mac, Windows, iOS); identity mgmt (Okta); AI interest.
- ITSM platforms, automation, self-service enablement.
- Strong service mindset; process rigor; comfortable in ambiguity.
- Demonstrated leadership of high-performing teams.
- Ability to operate across strategy and execution using data.
- Experience in healthcare, fintech, or other regulated industries preferred.
- Curious and eager to learn new technologies.
🎁 Benefits
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing, Learning & Growth reimbursements
- Paid parental leave
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