Related skills
slack okta ai google workspace itil📋 Description
- Lead the IT Service Desk Engineering function including ops, staffing, and delivery.
- Manage global activities across the US, Ireland, and India.
- Translate plans into operational processes for service desk workflows and device mgmt.
- Establish procedures and operating rhythms to raise support quality and scale.
- Define and track metrics such as response times, resolution times, backlog.
- Drive AI, automation, and knowledge-base improvements to boost efficiency.
🎯 Requirements
- Bachelor's degree or equivalent; senior manager level.
- Experience leading IT service desk, endpoint engineering, and IT ops with ITIL SLA.
- AI-enabled IT support improvements with governance and measurable outcomes.
- Experience with Jira Service Management, Slack, Google Workspace, Okta, and Apple Business Manager.
- Experience leading IT pros across multiple workstreams with performance accountability.
- Strong leadership; hybrid environment; US work authorization.
🎁 Benefits
- Hybrid work model with in-office base in Oakland.
- Global team exposure across US, Ireland, India.
- Opportunities to apply AI and automation in operations.
- Professional growth and leadership development.
- Collaborative, inclusive culture focused on employee experience.
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