Added
less than a minute ago
Location
Type
Full time
Salary
Salary not provided
Related skills
quality assurance stakeholder engagement leadership incident management continuous improvement📋 Description
- Lead, coach, and develop a high-performing Quality team
- Build capability across the business through training
- Oversee end-to-end incidents and complaints management
- Ensure high-quality investigations, documentation, and timely resolution
- Act as escalation point for complex or high-risk matters
- Foster a collaborative, values-led culture and influence stakeholders
🎯 Requirements
- 3+ years in incident and complaint management in aged care
- Proven ability to guide operational teams in investigations
- Skilled in investigating and resolving complaints at a senior level
- Experience preparing regulatory-compliant responses to external bodies
- Collaborates with internal and external stakeholders to deliver outcomes
- Exceptional communication and leadership skills; influence positive change
🎁 Benefits
- Learn from industry experts and leaders
- Parental leave: 14 weeks primary, 6 weeks secondary plus super
- Hybrid workplace with remote work
- Flexi Leave Days: extra day per quarter
- Floating public holiday option
- Reward and Recognition program
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Business & Management Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!