Related skills
customer success saas project management onboarding stakeholder management📋 Description
- Directly manage and develop a team of Implementation Managers across EST and EMEA
- Own end-to-end customer implementations from post-sale handoff to CSM transition
- Ensure consistent use of implementation methodology and project management standards
- Design and configure the CreatorIQ platform to meet complex customer needs
- Drive process improvements to reduce go-live time and boost CSAT
- Collaborate with Sales, CS, and Product to surface insights for customers
🎯 Requirements
- 8+ years in enterprise SaaS implementation, customer success, or professional services
- 3+ years managing or mentoring a team of IMs/CSMs or similar roles
- Proven track record of owning complex onboarding engagements
- Experience across EST and EMEA timezones preferred
- Strong project management instincts
- Excellent communicator in exec reviews and tech discovery
🎁 Benefits
- People: collaborative, friendly colleagues
- Guidance: training on day one via our learning platform
- Surprise meal stipends: meals for work from home
- Work/life harmony: vacation, holidays, wellness allowance, parental leave
- Whole Health Package: medical, dental, vision, life, disability insurance
- 401k (USA) plan to help you save for the future
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