Related skills
crm analytics dashboards marketingautomation demandgeneration📋 Description
- Own the full Sales Chat strategy across web and product entry points, turning high-intent visitors into qualified pipeline.
- Define where chat runs, pages and journeys it supports, and when it adds value.
- Design and implement the full chat program, including hours, coverage, handoffs, and follow-up workflows.
- Build analytics to monitor chat performance: open rates, first response time, rep engagement, pipeline impact.
- Run experiments to improve coverage, lead quality, response speed, and handoff outcomes.
- Partner with Paid and SEO to connect high-performing traffic sources to live chat coverage.
🎯 Requirements
- 8+ years in growth marketing, demand gen, or sales ops with ownership.
- Proven track record building/scaling chat or live engagement channels.
- Deep funnel optimization, lead routing, and conversion analytics across web/product.
- Strong analytical skills; dashboards, experiments, data-driven insights.
- Cross-functional collaboration with Sales, Product, Support, Marketing.
- Familiarity with chat platforms, CRM systems, and marketing automation tools; AI-aware.
🎁 Benefits
- 100% covered medical, dental, and vision for you and dependents
- 16 weeks fully-paid parental leave
- Health & wellness and remote workplace stipends
- Family planning benefits
- 401(k) matching
- Flexible work hours and location
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