Related skills
slack zoom google workspace active directory intune📋 Description
- Lead and develop the IT Service Desk; set performance metrics.
- Deliver high-touch IT support to end-users and executives.
- Manage hardware lifecycle; inventory laptops, monitors, peripherals.
- Define, track, and report SLAs/KPIs; drive accountability.
- Oversee endpoint management (Jamf, Intune) and escalation.
- Collaborate cross-functionally on system integrations and automation.
🎯 Requirements
- 7-10 years IT management with leadership in hybrid environments.
- Led teams across multiple international time zones.
- Deep IT systems, hardware, software knowledge; Jira Service Management.
- Endpoint management tools (Jamf/Intune) and remote access experience.
- Google Workspace, Windows AD, and Windows PowerShell proficiency.
- Strong SLA/KPI focus; multitask and meet deadlines under pressure.
🎁 Benefits
- 401(k) with company match
- Medical, dental, and vision insurance
- Life and disability insurance
- Generous PTO: vacation, sick leave, holidays
- Maternity and bonding leave
- Employee wellbeing resources (EAP)
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