Lead and develop field service teams and partners to improve fleet performance.
Drive uptime, efficiency, and cost control in field service operations.
Own scheduling, dispatch, and regional coverage to reduce travel.
Standardize workflows; use Salesforce Service Cloud for cases and fleet health.
Align North America field processes with global best practices for scalability.
Track KPIs (uptime, repair cycle time, technician productivity) and drive improvements.

🎯 Requirements

Bachelor's degree in Engineering, Operations, or related field.
5+ years in field services/technical operations; robotics/AMR experience preferred.
3+ years leading field technicians.
Experience with scheduling, dispatch, PM programs, and parts management.
Salesforce Service Cloud / Field Service experience.
Excellent communication, customer-facing skills, and data-driven with KPI focus.

🎁 Benefits

Equal Opportunity Employer.
Hybrid role based at Wilmington, MA with 40-60% travel.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot