Related skills
crm data analytics strategy saas leadership📋 Description
- Lead and manage Enterprise CS Managers; mentor team performance.
- Ensure CRM hygiene and data-driven processes tied to outcomes.
- Develop and execute enterprise CS strategies with cross-functional teams.
- Build executive relationships with enterprise stakeholders.
- Design customer journeys and adoption plans for top accounts.
- Monitor adoption metrics and strategic KPIs for top customers.
🎯 Requirements
- Bachelor's degree in Business/Marketing or related degree; certifications a plus.
- 10+ years in customer success or SaaS; account management experience.
- 5+ years leadership/management experience.
- Experience scaling CSM teams in hyper-growth environments.
- Strong communication and stakeholder management skills.
- Proficiency with CS software and CRM tools; data-driven decisions.
🎁 Benefits
- Stock equity to share in company success.
- Health, dental, and vision coverage for employees and dependents.
- 401(k) plan with company-paid life and disability insurance.
- Parental leave and family-building benefits.
- Growth stipends and internal learning opportunities.
- Flexible vacation policy and paid holidays.
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