Related skills
fintech customer success saas leadership enterprise📋 Description
- Lead, develop, and scale a high-performing Enterprise CSM team.
- Drive adoption, retention, and expansion through value-driven experiences.
- Balance strategic leadership with hands-on team coaching and ops.
- Hybrid role based in Salt Lake City: 3 in-office days/week, up to 4 remote weeks.
- Partner with Sales, Marketing, CX, and Product to shape the customer journey.
- Build playbooks and processes to drive proactive customer success.
🎯 Requirements
- 6+ years in customer success or SaaS/fintech; 3+ years leading teams.
- Experience managing teams with retention/expansion/adoption quotas.
- Strong technical acumen; able to discuss systems architecture.
- Experience with VoC programs and driving customer insights into product strategy.
- Proven ability to build relationships with enterprise customers and internal stakeholders.
- Comfortable balancing strategic initiatives with tactical execution and coaching.
🎁 Benefits
- Hybrid work: 3 in-office days/week with WFH flexibility.
- Up to four weeks remote work per year.
- Equity and other compensation may be included.
- Career growth and leadership development opportunities.
- Collaborative, inclusive culture.
- Tools and resources to support your growth.
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