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account management fintech customer success saas leadership📋 Description
- Lead, develop, and scale a team of Enterprise CSMs
- Drive adoption, retention, and expansion in enterprise accounts
- Shape customer strategy and scale best practices
- Define and optimize performance measurement frameworks
- Collaborate with Sales, Marketing, CX, and Product to shape the customer journey
- Lead strategic initiatives while coaching the team and key accounts
🎯 Requirements
- 6+ years in SaaS/fintech customer success or account roles
- Led teams with retention, expansion, and adoption quotas
- Strong technical acumen for tech discussions and systems
- Experience with Voice of the Customer and customer-driven insights
- Track record building relationships with enterprise customers and internal stakeholders
- Balance strategic initiatives with tactical execution and coaching
🎁 Benefits
- Hybrid work model with in-office days and remote options
- Up to four weeks per year of fully remote work
- Growth-focused, inclusive team culture
- Opportunity to lead strategic enterprise initiatives
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