Related skills
fintech saas leadership enterprise csm📋 Description
- Lead, develop, and scale a high-performing Enterprise CSM team
- Drive adoption, retention, and expansion with value-driven engagements
- Set strategy, scale best practices, and meet business goals
- Balance strategy with day-to-day coaching and execution
- Collaborate with Sales, Marketing, CX, and Product to shape the journey
- Champion the Voice of the Customer to drive product insights
🎯 Requirements
- 6+ years in customer success or SaaS/fintech roles
- 3+ years leading teams with retention/expansion quotas
- Strong technical acumen for technical discussions and systems
- Experience with VoC programs and customer insights
- Proven enterprise relationships with internal stakeholders
- Balance strategic initiatives with tactical execution
🎁 Benefits
- Hybrid work in Seattle with 3 in-office days weekly
- Up to four weeks per year of remote work
- Equity and additional compensation options
- Collaborative, growth-focused culture
- Professional development and leadership opportunities
- Cross-functional teamwork with Sales, Product, and CX
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