Related skills
team management fintech customer success saas leadership📋 Description
- Lead and scale a team of Enterprise CSMs.
- Drive adoption, retention, and expansion for enterprise clients.
- Shape customer strategy and scale best practices.
- Balance strategy with hands-on coaching and ops.
- Partner with Sales, Marketing, CX, and Product teams.
- Surface Voice of the Customer insights to guide initiatives.
🎯 Requirements
- 6+ years in customer success or SaaS/fintech roles
- At least 3+ years leading high-performing teams
- Experience managing teams with retention/expansion metrics
- Strong technical acumen and systems architecture knowledge
- Experience with Voice of the Customer methodologies
- Proven enterprise relationships with stakeholders
🎁 Benefits
- Hybrid office in San Francisco with in-office days
- Up to four weeks per year fully remote
- Competitive compensation and equity options
- Collaborative culture with growth opportunities
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