Related skills
fintech customer success saas leadership enterprise📋 Description
- Hire, mentor, and develop a world-class team of Enterprise CSMs.
- Own team-based metrics, including NRR, health/adoption, churn reduction, engagement.
- Define, iterate, and scale performance measurement frameworks for impact.
- Partner with Sales, Marketing, Customer Experience, and Product to shape the customer journey.
- Champion the Voice of the Customer to drive strategic initiatives and product improvements.
- Develop playbooks and processes to drive proactive customer success.
🎯 Requirements
- 6+ years in SaaS/fintech CS, with 3+ years leading teams.
- Experience leading teams with retention/expansion/adoption quotas.
- Strong technical acumen; able to discuss systems architecture.
- Experience with VoC programs and translating insights to product strategy.
- Track record building relationships with enterprise customers and internal teams.
- Balanced strategic initiatives with hands-on team coaching.
🎁 Benefits
- Up to four weeks remote work per year.
- Hybrid NYC role; in-office 3 days/week.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!