Senior Manager, Enterprise Customer Implementation

Added
18 days ago
Type
Full time
Salary
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Related skills

cloud jira apis sdks

πŸ“‹ Description

  • Define and champion the EMEA TPM charter and engagement model
  • Recruit, develop, and retain high-performing TPMs
  • Escalation point for complex launches and major incidents
  • Identify process gaps and dashboards across the org
  • Align with Product/Engineering for feedback and roadmap
  • Lead exec discussions on delivery timelines and scope

🎯 Requirements

  • 10+ years leading enterprise software deployments post-sales
  • 5+ years people management of technical delivery teams
  • Proven ownership of complex multi-stakeholder deployments
  • Experience with scope, SOW, change management, and escalations
  • Deep customer empathy with disciplined execution
  • Technically fluent with cloud architectures and API/SDK integrations

🎁 Benefits

  • Alignment with Mapbox core values and inclusive culture
  • Health care, parental leave, and flexible work options
  • Culture of teaching and continuous learning
  • Diverse, equitable team and opportunity for growth
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