Senior Manager, Enterprise Customer Implementation

Added
13 days ago
Type
Full time
Salary
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Related skills

jira apis sdks cloud architectures

πŸ“‹ Description

  • Define and champion US TPM charter, model, and responsibilities
  • Recruit, develop, and retain TPMs with strong technical leadership
  • Senior escalation point for complex launches and incidents
  • Identify process gaps across the org (e.g., JIRA standards)
  • Align with Product/Engineering to translate feedback into roadmap
  • Lead exec discussions on timelines, scope, and business impact

🎯 Requirements

  • 10+ years leading enterprise software implementations or post-sales delivery
  • 5+ years people management leading tech customer delivery teams
  • Proven ownership of complex enterprise deployments from kickoff to production
  • Proven success managing scope, SOWs, change management, escalations
  • Deep customer empathy with disciplined execution
  • Delivery-oriented leader accountable for outcomes

🎁 Benefits

  • We value high-performing creative problem solvers
  • We support health care, parental leave, and work-life flexibility
  • We emphasize teaching and learning to grow our people
  • We champion diversity and inclusion across the team
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