Senior Manager, Enterprise Customer Implementation

Added
13 days ago
Type
Full time
Salary
Salary not provided

Related skills

enterprise software jira stakeholder management apis leadership

๐Ÿ“‹ Description

  • Define and champion the EMEA TPM charter, engagement model, and roles
  • Recruit, develop, and retain TPMs with strong technical and customer leadership
  • Escalation point for complex launches and major customer incidents
  • Identify missing processes and inconsistent standards across org
  • Align with Product and Engineering to translate feedback into roadmap clarity
  • Lead exec-level discussions on delivery timelines and scope

๐ŸŽฏ Requirements

  • 10+ years leading enterprise software implementations or post-sales
  • 5+ years people management of technical customer teams
  • Proven ownership of multi-stakeholder deployments from kickoff to launch
  • Experience managing scope, SOWs, changes, and escalations
  • Deep customer empathy with disciplined execution
  • Delivery-oriented leader building operational discipline

๐ŸŽ Benefits

  • Health care benefits
  • Parental leave
  • Flexible work arrangements
  • Learning and growth opportunities
  • Inclusive, diverse workplace
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