Related skills
nlp dashboards chatbots generative ai process automation📋 Description
- Execute the Scaled Customer Success strategy with tech-touch programs
- Oversee Camunda Academy and Certification Programs; AI-personalized learning
- Evolve SuccessCenter knowledge experiences with AI-powered guidance
- Build and optimize digital adoption, risk mitigation, and post-sale journeys
- Orchestrate end-to-end customer journeys using Camunda
- Lead a high-performing, remote-first CS team; collaborate cross-functionally
🎯 Requirements
- 8+ years in Customer Success/Experience with 3+ years leadership
- Proven experience establishing and operating digital delivery frameworks and self-serve models
- Strong analytical and data-driven decision making; KPI dashboards; A/B testing
- Hands-on AI-driven customer experiences (chatbots, NLP/LLM) and data privacy
- Deep understanding of the post-sale lifecycle across onboarding, adoption, value realization, advocacy, and renewal
- Proven cross-functional partnership with Product, Engineering, Operations, Marketing, and IT
🎁 Benefits
- Remote & Flexible: Work from anywhere with the setup that suits you, home office budget
- In Person Connection: Annual Kickoff, team offsites, and Camundi Budgets
- Health & Wellbeing: Modern Health, LSAs, and yearly living allowances
- Financial Security: Retirement and pension plans; life and disability insurance
- Professional Growth: Up to 1,000 per year for self-driven learning
- Equity: VSOP program and global benefits
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