Added
10 days ago
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Type
Full time
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Related skills
analytics salesforce ai zendesk leadership📋 Description
- Drive the regional EMEA Customer Support vision and roadmap.
- Own regional CSAT, quality, responsiveness, and backlog health.
- Coach and develop a team of team leaders/managers.
- Evolve the Customer Support craft with upskilling and specialist development.
- Refine the engine by fixing operational leaks and scalable workflows.
- Standardize excellence through data to guide regional priorities.
🎯 Requirements
- Leadership maturity with experience in Customer Support/CX.
- Experience evolving support models and automation/AI adoption.
- Stakeholder mastery with cross-functional collaboration.
- Organizational design and talent development experience.
- Operational excellence using modern support platforms (Zendesk, Salesforce).
- Customer-first, outcome-driven mindset.
🎁 Benefits
- Diverse and internationally distributed team.
- Open communication, regular feedback.
- Hybrid work, flexible hours.
- Virtual Shares and ownership mindset.
- Regular in-person team events and monthly hacking sessions.
- 30 days of annual leave and competitive benefits.
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