Related skills
forecasting account management customer success saas stakeholder management📋 Description
- Leading Your Team: recruit, hire, and mentor CSMs; build culture.
- Customer Relationships: manage 25–30 enterprise accounts; deliver value.
- Retention & Growth: align with CS leadership; drive retention and expansions.
- CS Strategy: partner with leadership and cross-functional teams; build playbooks.
- Customer Advocacy: internal champion; feed insights to Product/Engineering/Marketing.
- Forecasting & Performance: weekly forecasts; report pipeline health and quotas.
🎯 Requirements
- 5+ years in customer success or account management leadership in B2B SaaS.
- Deep understanding of enterprise customer needs and decision processes.
- Drive customer-facing events, including agenda creation, strategy, and public speaking.
- Excellent interpersonal/communication skills across all levels.
- Proven success in driving adoption, satisfaction, and retention in enterprise envs.
- Leadership and team management; degree in a relevant field (MBA a plus).
🎁 Benefits
- Stock options to share in company success.
- Fertility and family-building benefits.
- Work-life balance and generous PTO.
- Personal education budget to grow your skills.
- Wellbeing stipend for health and wellbeing.
- Monthly phone/internet stipend and hardware upgrade.
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