Senior Manager, Customer Success (Scale) - Poland

📋 Description

• Team Leadership: Directly manage, coach, and lead a CS team in Poland.
• Hiring & Onboarding: Recruit/train CSMS; develop GRC/Scale skills.
• Performance Coaching: Run 1:1s, shadow calls, provide feedback.
• Culture Carrier: Build a high-energy, inclusive Poland hub.
• Execute Global Plays: Deploy digital-led strategies across Scale.
• Localization & Optimization: Adapt programs for GDPR and regional needs.

🎯 Requirements

• 5–8+ years in B2B SaaS CS/Ops with Scale or Digital-led models.
• 2-4+ years of people leadership in B2B SaaS CS/Account Management.
• Operational Execution: Master day-to-day workflows from strategy.
• GRC Literacy: Language of audit, risk, and compliance.
• Data-Driven: Proficient with Gainsight, Salesforce, Tableau.
• Global Operational Perspective: Experience across international markets and regulations.

🎁 Benefits

• Launch a career at one of the fastest-growing SaaS companies in North America!
• Live your best life (LYBL)! $200/mo for anything that enhances your life
• Comprehensive employee health coverage (all locations)
• 401K with match (US) or pension with match (UK)
• Competitive compensation & bonus program
• Flexible Vacation (US exempt & CA) or 25 days (UK)