Related skills
salesforce marketo grc gainsight churnzero📋 Description
- Lead Scale Motion: mentor CSMs in tech-touch one-to-many engagements
- Drive KPI performance at scale: retention, expansion, Time to Value
- Enablement: train team to manage by exception using data
- Cross-functional advocacy with Product Ops and Digital CS
- Architect digital journey: end-to-end lifecycle for Scale
- Content & Community: create scalable expert content for GRC
🎯 Requirements
- 5–8+ years in CX/CS/Ops in B2B SaaS (Scale/Digital-Led)
- 2–4+ years in leadership
- GRC domain literacy: language of Audit, Risk, and Compliance
- Strategic influence and partnership with stakeholders
- Data fluency with CRM/CS tools (Gainsight, Salesforce, Totango)
- Operational mindset: build systems and automate for scale
🎁 Benefits
- Launch a career at one of the fastest-growing SaaS companies in North America
- LYBL: $200/mo for anything that enhances your life
- Comprehensive employee health coverage (all locations)
- 401K with match US or pension with match UK
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
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