Senior Manager, Customer Success & Renewals

📋 Description

• Lead, coach, and develop manager-level leaders for CS and Renewals.
• Set goals, metrics, and expectations for CS and Renewals aligned to retention targets.
• Own end-to-end post-sale lifecycle for SMB & MM customers.
• Drive renewal forecasting accuracy and scalable renewal processes.
• Partner with Sales, Marketing, Product, and Support for a seamless customer experience.
• Represent Voice of the Customer to influence product and GTM strategy.

🎯 Requirements

• 7+ years in CS, Renewals, Account Mgmt, or Sales in SaaS.
• 4+ years of people leadership, including managing managers.
• Proven success owning retention, renewals, and expansion outcomes.
• Experience scaling teams, processes, and operating models.
• Strong strategic thinker; data-driven with analytical skills.
• Experience with Salesforce or Gainsight; CS/CRM platforms; Bachelor's preferred.

🎁 Benefits

• Hybrid model with flexible in-office days in Manila.
• Monthly All Hands meetings and executive AMAs.
• Ongoing learning and development opportunities.
• Strong feedback culture supporting performance and growth.
• Employee Resource Groups and company volunteering.
• Paid holidays, paid leave, HMO, and fixed Manila schedule.