Senior Manager, Customer Success - Poland

📋 Description

• Lead Poland-based Scale CSM team and align with US team.
• Directly manage, coach, and lead CSMs in Poland.
• Hire and onboard new CSMs; develop GRC knowledge and Scale skills.
• Conduct regular 1:1s and provide feedback to hit retention targets.
• Foster a high-energy, inclusive Poland hub aligned with values.
• Deploy global plays and adapt programs for GDPR/regional needs.

🎯 Requirements

• 5–8+ years in CX/CS/PM/Ops in B2B SaaS, with Scale/Digital CS.
• 2–4+ years of people leadership of B2B SaaS teams.
• Operational execution: turn strategy into day-to-day workflows.
• GRC literacy: audit, risk, and compliance workflows.
• Data-driven: proficient with Gainsight, Salesforce, Tableau.
• Global perspective: experience in international markets; excellent English.

🎁 Benefits

• Comprehensive health coverage (all locations).
• 401K with match (US) or pension with match (UK).
• Competitive compensation and bonus program.
• Flexible vacation (US/CA) or 25 days (UK).
• LYBL: $200/mo for personal perks.
• Team events and employee resource groups.