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salesforce gainsight gong churnzero vitally📋 Description
- Lead global CS org across NAM and EMEA.
- Own GRR and NRR; track KPIs and health metrics.
- Drive product adoption and customer value post-onboarding.
- Build scalable CS processes and tiered engagement.
- Champion AI-powered CS across tools (ChurnZero, Claude).
- Partner with AM, Implementation, Support, Product, RevOps.
🎯 Requirements
- 7+ years in customer success or post-sales in B2B SaaS.
- 4+ years leading a CS/post-sales team at scale.
- 1+ year managing people managers or developing senior ICs.
- Proven GRR/NRR growth by linking adoption/health to retention.
- Designed and launched tiered CS model: high-touch + digital-first.
🎁 Benefits
- Start-Up Spirit: Embrace growth and flexibility.
- Hands-On Impact: Your work directly shapes success.
- Learning by Doing: Real-time learning as we scale.
- Close-Knit Team: A supportive, collaborative vibe.
- Open Communication: Transparent, open dialogue.
- Work-Life Harmony: Balance personal and professional life.
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