Related skills
customer success saas strategic planning cross-functional collaboration team leadership📋 Description
- Lead 7-8 CSMs/CSAs delivering post-sale customer experience.
- Develop a CS roadmap for Legal Enterprise and enablement.
- Build strategic, deep customer relationships and manage escalations.
- Identify and track metrics: NCR growth, net dollar retention (ARR), CSQLs, MtM CTAs.
- Partner with Product and Engineering to drive product improvements from feedback.
- Autonomously collaborate cross-functionally to improve CX.
🎯 Requirements
- 4+ years leading CS or post-sales teams in SaaS with people mgmt.
- Strategic operator who defines vision and plans with data.
- Strong people leader who coaches, delegates, and gives timely feedback.
- Champions DEI and belonging in leadership and teams.
- Clear communicator across writing, presentations, and collaboration.
- Deeply customer-centric; builds long-term relationships and value.
🎁 Benefits
- Equity program
- 401(k) with company matching
- Health, dental, and vision
- FSAs for health and dependent care
- Paid parental leave and sick leave
- 17 vacation days + 11 holidays
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