Senior Manager, Customer Success (Enterprise Legal)

📋 Description

• Lead a team of 7-8 CS managers/associates driving adoption.
• Develop a CS roadmap for the Legal Enterprise segment.
• Build strategic customer relationships and manage escalations.
• Partner with Product, Engineering, Sales to deliver value.
• Define and track key metrics: NCR, ARR, CSQLs, MtM CTAs.
• Inspire and develop your team as trusted advisors.

🎯 Requirements

• 4+ years leading CS/post-sales in SaaS with people management.
• Strategic operator who translates vision into concrete plans.
• Strong people leader who coaches, delegates and provides feedback.
• Champions DEI and belonging in leadership decisions.
• Role models Everlaw standards and cross-functional collaboration.
• Excellent written and verbal communication; adept at managing stakeholders.

🎁 Benefits

• Equity program.
• 401(k) with company match.
• Health, dental, and vision coverage.
• Flexible Spending Accounts for health and dependent care.
• Paid parental leave and ~10 days sick leave per year.
• Generous vacation days and federal holidays.