📋 Description
- Set the Standard for Upmarket CS in EMEA; develop best practices.
- Drive strategic engagement; build relationships with key stakeholders.
- Influence cross-functional alignment with Sales, Marketing, Product.
- Lead and mentor a team of Customer Success professionals.
- Analyze and optimize CS metrics using data-driven insights.
🎯 Requirements
- Proven experience in enterprise customer success.
- Strong leadership and communication skills.
- Strategic mindset and problem-solving skills.
- Deep understanding of SaaS business models.
- Fluency in English.
- Experience in the EMEA market.
🎁 Benefits
- 100% covered medical, dental, and vision benefits for dependents.
- 16 weeks paid parental leave for all new parents.
- Health & wellness stipend.
- Remote workspace, internet, and mobile phone stipend.
- Commuter benefits for team members who attend the office.
- Pension matching.
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