Related skills
crm customer success salesforce saas leadership📋 Description
- Lead, mentor, and develop a high-performing CSM team in APJ
- Represent the APJ region in Global CS, coordinating initiatives
- Drive measurable customer value, adoption, renewals, and expansion
- Set clear performance expectations; foster accountability and learning
- Partner with Sales, Product, Marketing, Support, and Finance for a unified journey
- Own internal processes and playbooks to scale the team
🎯 Requirements
- 7+ years in Customer Success or Account Management, with 5+ years leading Enterprise CSMs
- Proven success leading teams with large, complex customers
- Deep understanding of enterprise SaaS lifecycle and value realization
- Strong people development, coaching, and performance management
- Strategic thinker with business acumen and data-driven action
- Experience with Salesforce or CRM/CS platforms
🎁 Benefits
- Diverse, globally distributed team
- Open communication and regular feedback
- Hybrid work with office twice a week
- In-person team events and Hack Fridays
- 20 days annual leave
- Virtual Shares and competitive benefits
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