Related skills
forecasting customer success saas renewals cross-functional collaboration📋 Description
- Lead a team of 6+ Strategic Customer Success Managers to meet client goals and quota.
- Drive the team to meet and exceed quarterly revenue goals (GDR quota).
- Track progress to goals and KPIs; document customer goals and value reviews.
- Maintain relationships with executives at our largest partners.
- Help team with renewals, upsell opportunities, and churn mitigation.
- Act as direct supervisor of CS Managers, guiding development.
🎯 Requirements
- 5+ years SaaS enterprise CSM and/or post sales experience
- Minimum of 3+ years managing a team of individual contributors
- Proven track record of success with your own book of business, regularly hitting goals
- Experience preparing renewal proposals, forecasting, and account planning
- Experience with an evangelical sale, selling non-discretionary software to executives at Fortune 500 companies
- Experience using usage, data and results to demonstrate value
🎁 Benefits
- Ownership: Equity in a fast-growing company
- Financial Wellness: 401(k) match, competitive compensation, financial coaching
- Family Support: Paid parental leave, fertility benefits, parental coaching
- Wellbeing: Medical, dental, and vision, mental health support, wellness stipend
- Growth: Learning stipend, ongoing development
- Remote & Office: Internet, commuting, and free lunch/gym in our SF office
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