Act as the primary APAC regional leader for CS & Implementation.
Lead and develop APAC teams for implementation and customer success.
Align regional strategies with go-to-market priorities with Sales/APAC leadership.
Drive onboarding, adoption, retention; adapt to regional nuances.
Monitor performance data; partner with Sr. Director to inform investments.
Collaborate with cross-functional teams to deliver seamless customer experiences and support revenue growth.

🎯 Requirements

Bachelor's degree in business, tech, or related field.
6+ years in customer success or implementation (SaaS).
2-3 years people management in PS or CS.
Experience with Gainsight and Salesforce.
Strong written and verbal comms; influence senior stakeholders.
Proven ability to scale training across geographies.

🎁 Benefits

Travel between 5-10%.
Inclusive, diverse workplace culture.
Opportunity to shape APAC CS/Implementation strategy.

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