Related skills
forecasting account management customer success saas renewals📋 Description
- Lead a team of CSMs across geographies and levels.
- Own renewals and commercial outcomes at scale.
- Drive customer health, forecast accuracy, and renewal risk management.
- Oversee ABR and DBGR for your portfolio.
- Coach CSMs through renewal cycles from health to close.
- Collaborate with TAM, SSE, TSE, Support, and Product for depth.
🎯 Requirements
- 4+ years leading customer-facing teams (CSM/AM).
- 8+ years in CSM/AM in B2B SaaS with renewal quota.
- 3+ years in the security industry.
- Authorized to work in the United States (visa sponsorship not provided).
- Strong coaching and operational rigor for scaling a portfolio.
- Excellent communication across ICs to C-suite.
🎁 Benefits
- Remote-first culture with HQ access in Herndon, VA.
- Unlimited PTO and work location flexibility.
- Up to 24 weeks parental leave.
- Excellent health benefits.
- Equity and compensation transparency.
- Equal Opportunity Employer.
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