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forecasting account management customer success saas cross-functional collaboration📋 Description
- Hire, manage, and develop High-Touch CSM team.
- Foster a culture of learning, accountability, and excellence.
- Motivate team to build trusted relationships and drive revenue growth.
- Own customer relationships; escalation point for challenges.
- Influence cross-functional partners to drive positive customer outcomes.
- Forecast, track, and report KPIs for growth and retention.
🎯 Requirements
- 2+ years of leadership in Customer Success, Account Management, or related field.
- 5+ years as a CSM, Account Manager, or related role in a B2B tech company.
- Proven success in driving revenue growth and portfolio targets.
- Passion for teaching, developing, and growing others.
- Exceptional relationship-building and cross-functional communication.
- Ability to analyze problems and implement scalable solutions.
🎁 Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision
- Regular compensation reviews
- Flexible paid time off
- Paid Parental Leave
- 401k plan and match
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