Senior Manager, Customer Success

📋 Description

• Lead a team of 6 Account Managers; boost performance and engagement.
• Set goals and manage onboarding, training, adoption, expansion, and renewals.
• Build recruitment, training, and retention strategies for the team.
• Develop and run a customer onboarding program to deliver value quickly.
• Collaborate with Sales to grow key accounts and improve renewals.
• Use predictive analytics to identify at-risk accounts and report results.

🎯 Requirements

• 4+ years in account management and/or customer success, enterprise SaaS.
• 3-5 years leadership experience.
• Manage enterprise client portfolios worth $10M+.
• Excel and CRM expertise, Salesforce preferred.
• B.S./B.A. in business/finance/economics; MBA preferred.
• Travel up to 10% of the time.

🎁 Benefits

• Comprehensive healthcare (PPO, HSA, FSA) and 401(k) with match.
• Commission eligibility in addition to base compensation.
• Annual development stipend and generous paid time off.