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data analytics jira excel powerpoint sql server📋 Description
- Manage, mentor, and coach Customer Success Managers to high performance.
- Own a portfolio of enterprise customers and align Arcadia solutions with business objectives.
- Lead a team of CSMs, driving adoption and strategic value.
- Build long-term relationships with executive stakeholders and lead QBRs.
- Translate customers’ goals into project plans and capabilities delivery.
- Collaborate with Product, Engineering, and Implementation to relay feedback and drive improvements.
🎯 Requirements
- 5+ years in Customer Success, Account Management, or Consulting within healthcare tech.
- 2+ years managing and mentoring customer success or account management teams.
- Bachelor’s degree in IT or related technical field or equivalent professional work experience.
- Strong understanding of value-based care, population health, and healthcare data analytics.
- Translate complex technical concepts into business value; excellent exec communication.
- Travel ~30%.
🎁 Benefits
- Be a key leader transforming healthcare tech and patient outcomes.
- Support a diverse set of customers in healthcare.
- Remote-friendly company with personality and heart.
- Employee-driven programs for personal and professional growth.
- Flexible benefits like flextime and time off.
- Being a member of the Arcadian and Barkadian Community.
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