Related skills
ai llm gong nps csat📋 Description
- Operate an AI-powered customer listening infrastructure.
- Own the unified customer intelligence platform.
- Own and manage Qualtrics platform end to end.
- Derive and activate AI-powered insights for action.
- Build and scale the closed-loop CX program.
- Drive cross-functional improvements across CS, Support, Product, Sales.
🎯 Requirements
- 8+ years in CX/Insights/Market Research in B2B SaaS or enterprise tech.
- Hands-on with AI tools for customer understanding (LLM analysis, AI research, theme extraction).
- Experience designing global VoC programs, NPS, CSAT, CES.
- Strong analytical skills and data storytelling to drive action.
- Experience building CX/feedback platforms (Qualtrics, Medallia), vendor mgmt and integrations.
- Proven ability to influence senior stakeholders with data-driven narratives.
- Excellent written and verbal communication; passion for customer experience.
- Comfort operating in a fast-paced environment with multiple workstreams.
🎁 Benefits
- Flexible, employee-led remote model.
- Professional development stipend.
- Comprehensive health and parental leave plans.
- Open offices for in-person collaboration, or remote work as allowed.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Data Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!