Senior Manager, Customer Experience & Solutions (Tokyo, Japan)

Added
9 days ago
Type
Full time
Salary
Salary not provided

Related skills

saas onboarding enablement solutions consulting technical account management

๐Ÿ“‹ Description

  • Lead Solutions Consulting, Onboarding, Enablement, and TAM in Japan
  • Partner with Japan Sales to align on pipeline and deal strategy
  • Manage end-to-end customer journey from pre-sales to renewal
  • Define value delivery, success planning, and health programs
  • Sponsor strategic Japan customers at the C-suite level
  • Channel Japan customer voice to product and GTM teams

๐ŸŽฏ Requirements

  • 10+ years in customer-facing technical SaaS sales
  • 6+ years leading Solutions Consulting or Sales Engineering
  • Track record scaling customer-facing teams and playbooks
  • Demonstrated success partnering with regional Sales on GTM strategy using data
  • Business-level English proficiency
  • MEDDICC experience (nice to have)

๐ŸŽ Benefits

  • Equal opportunity workplace
  • Reasonable accommodations for candidates with disabilities
  • Commitment to diversity and inclusion
  • In-person onboarding for new hires
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